Return Eligibility
All products are eligible for return within
3 months of delivery, provided they remain
unused and uninstalled.
- Unopened, unused items are eligible for return.
-
Items opened for inspection only are eligible, provided they
have not been installed or used.
-
Installed or used items are not eligible for change-of-mind
returns.
If your item is damaged, defective, or incorrect, please contact
our support team so we can review the issue separately.
How to Request a Return
Email
support@lordear.com
with:
- Your order number.
- The reason for your return.
- The item's current condition.
- Photos showing any damage or product issue, if applicable.
Please contact us before sending your item back. We will review
your request and provide the appropriate return instructions.
Warehouse map locations are not return instructions.
Please obtain the correct return address from our support team
before shipping your item.
Return Shipping Costs
Change-of-mind returns:
Customers are responsible for return shipping costs, including
returns due to ordering the wrong size or changing their preference.
Issues on our side:
We cover return shipping costs when the return is caused by a
product defect, an incorrect item, or another issue on our side.
Refund Processing
After we receive and inspect your return, approved refunds are
processed within 5–7 business days.
The time it takes for funds to appear in your account depends
on your bank or payment provider.