Free U.S. Shipping

We offer free shipping on orders shipped within the United States. Delivery eligibility depends on the product and your shipping address.

9 U.S. Warehouses — Nearby Fulfillment

We fulfill orders through a network of 9 warehouses across the United States. We prioritize shipping from the nearest warehouse with your item in stock.

Not every product is stocked at every warehouse. Your order may ship from another available location.

Processing & Delivery

Processing and delivery times vary by product availability and destination. For an estimated delivery time before ordering, email support@lordear.com with the product model and your ZIP code.

Shipping Assistance

For questions about an existing shipment, contact support@lordear.com and include your order number.

Return Eligibility

All products are eligible for return within 3 months of delivery, provided they remain unused and uninstalled.

• Unopened, unused items are eligible for return.
• Items opened for inspection only are eligible, provided they have not been installed or used.
• Installed or used items are not eligible for change-of-mind returns.

If your item is damaged, defective, or incorrect, please contact our support team so we can review the issue separately.

How to Request a Return

Email support@lordear.com with:

• Your order number.
• The reason for your return.
• The item's current condition.
• Photos showing any damage or product issue, if applicable.

Please contact us before sending your item back. We will review your request and provide the appropriate return instructions.

Return Shipping Costs

Change-of-mind returns: Customers are responsible for return shipping costs, including returns due to ordering the wrong size or changing their preference.

Issues on our side: We cover return shipping costs when the return is caused by a product defect, an incorrect item, or another issue on our side.

Refund Processing

After we receive and inspect your return, approved refunds are processed within 5–7 business days. The time it takes for funds to appear in your account depends on your bank or payment provider.

Please inspect your sink when it arrives and before installation. If it arrives damaged or you receive the wrong item, email support@lordear.com.

Please include:

• Your order number and product model.
• Clear photos of the item and the affected area.
• Photos of the shipping box and packaging.

Please do not install a damaged or incorrect sink. Keep the original packaging while we review your case and provide the next steps.

Our products come with a 1-year warranty. If you experience a product issue, contact support@lordear.com for assistance.

Include your order number, product model, a description of the issue, and clear photos or a video where helpful. Our team will review your claim under the applicable warranty terms.

The warranty is separate from our 3-month return policy. It does not extend the change-of-mind return period.