Return and Refund Policy

Whats the Lordear product warranty?

Yes, everything you buy from Lordear has a guarantee of quality and will exactly match the description on the website. Factories that supply Lordear are strictly evaluated by us, and we provide you an even better reassurance of consistent high quality thanks to our in-house QC team. We double-check the contents of all orders carefully before dispatch to our customers.You can be confident about ordering from Lordear just as much as any western retailer.

All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. 

7 Days Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please contact our Support Center within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Lordear. 

Special Notes:

  1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 10MB, please send attachments to: support@lordear.com.
  2. After Lordear has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example, if the return shipping fee is 30 USD, Lordear will refund the same amount of 30 USD to the customer. If our technical team determines the item is not DOA , Lordear will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
  3. Product returns must be via one of Lordear approved shipping methods; our Support Center can provide you with further details. 

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund. 

Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
1. Contact our Support Center with your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Possible Solutions:
- If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Lordear will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it. 

Lifetime Technical Support

Reliable, helpful and flexible, Lordear offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve. 

Warranty Exclusions:

a) The user voids the warranty if he or she
  • Damage due to accident, misuse, abuse, alterations or vandalism;
  • Improper or inadequate maintenance;
  • Unauthorized modification or commercial use;
  • Unsupervised use by children under 18 years of age
b) Please contact us before returning a defective item; otherwise, your return request may be delayed.
c) If an item is not repairable or a replacement can't be provided due to stock unavailability, a full refund will be provided to the customer.
d) While returning items, ensure to ship it via a trackable shipping method to avoid shipment being lost in transit.
For the warranty details regarding other goods, please refer to the manufacturer's original enclosed instruction manual.

For more details about the warranty, please refer to our return policy or contact our customer service for further assistance. 

Refunds

Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, Lordear will mail you a check to the billing address listed on your account. For returns for refunds for items purchased as gifts, Lordear will issue you a refund in the form of store credit.

Contact

 

Lordear Home Inc.

Address:Shaluowan Village, Huanshi Dadao N Guangzhou, Guangdong, China 510400

Tel: +86 137 9819 5515

Email: support@lordear.com